Zendesk AI adds AI features to the Zendesk customer service platform: Advanced AI (intent detection, sentiment, language), Answer Bot (auto-resolve with help center), AI Agents (autonomous resolution), Macro Suggestions, and Generative AI for replies and summaries. Targets customer service teams of all sizes.
Zendesk AI Functions
Technical Specifications
Features
Real-Time, Memory, History, Tool Use, API Access
Input Types
Text, Email, Voice
Output Types
Text, Markdown, Voice
Platforms
Web, Slack App
Interface Types
Web App, Messenger Bot, Email Agent, API
Customization
No-Code, Low-Code, API/SDK
Language Support
Multilingual
Compliance
SOC 2, GDPR, HIPAA, Data Privacy
Autonomy Level
Fully Autonomous, Assistant Mode
Integrations
Salesforce, Slack, Shopify, Stripe
Target Audience
Small Business, Mid-Market, Enterprise