Freddy AI is Freshworks' AI assistant embedded in Freshdesk (customer support) and Freshservice (ITSM). Includes Freddy Self-Service (chatbot resolution), Freddy Copilot (agent assist), Freddy Insights (analytics), and Freddy Genie (custom AI agents). Targets support, IT, and sales teams.
Freshworks Freddy AI Functions
Technical Specifications
Features
Real-Time, Memory, History, API Access
Input Types
Text, Email, Voice
Output Types
Text, Markdown
Platforms
Web, Slack App
Interface Types
Web App, Messenger Bot, Email Agent, API
Customization
No-Code, Low-Code, API/SDK
Language Support
Multilingual
Compliance
SOC 2, GDPR, HIPAA, Data Privacy
Autonomy Level
Fully Autonomous, Assistant Mode
Integrations
Slack, Google Workspace, Microsoft 365
Target Audience
Small Business, Mid-Market, Enterprise