Fin is Intercom's AI agent for customer support that resolves tickets autonomously using your help center, past conversations, and custom answers. Powered by Claude and GPT models with no setup required. Includes analytics, guardrails, and human handoff. Available across Intercom's inbox, chat, and email channels.
Intercom Fin Functions
Technical Specifications
Features
Real-Time, Memory, History, Tool Use, Web Browsing
Input Types
Text, Email, URL
Output Types
Text, Markdown
Platforms
Web, Slack App
Interface Types
Web App, Messenger Bot, Email Agent, API
Customization
No-Code, Low-Code, API/SDK
Language Support
Multilingual
Compliance
SOC 2, GDPR, Data Privacy
Autonomy Level
Fully Autonomous, Human-in-the-Loop
Integrations
Slack, Salesforce, HubSpot, Zendesk, Stripe
Target Audience
Small Business, Mid-Market, Enterprise