Gorgias is an ecommerce-focused customer support helpdesk with AI features like Auto-Tags, AI Agent (chatbot), AI Insights, and Macro Suggestions. Centralizes email, chat, SMS, and social media into one inbox with deep Shopify, Magento, and BigCommerce integrations. Targets DTC brands and retailers.
Gorgias Functions
Technical Specifications
Features
Real-Time, Templates, History, API Access
Input Types
Text, Email
Output Types
Text, Markdown
Platforms
Web, Shopify
Interface Types
Web App, Messenger Bot, Email Agent, API
Customization
No-Code, Template-Based, API/SDK
Language Support
Multilingual
Compliance
SOC 2, GDPR, Data Privacy
Autonomy Level
Assistant Mode
Integrations
Shopify, Salesforce, HubSpot, Slack
Target Audience
Small Business, Mid-Market, Enterprise, Agencies